With AI Agents to Transform Operational Workflows, Flexbone Emerges from Stealth
When Atlanta native Sayem Hoque saw firsthand how organizations struggle with repetitive, time-consuming administrative tasks, he knew he could make a difference. A Georgia Tech-educated computer scientist with experience in both big tech and operational technology, Hoque decided to tackle these inefficiencies head-on. “I realized I can solve problems in this space. I wanted to join a startup,” he said. The result was Flexbone, an Atlanta-based startup that has just emerged from stealth with a mission to streamline operational workflows through AI-powered automation. Now based in Tech Square’s Biltmore Innovation Center, Flexbone is gearing up to expand across the Southeast, bringing a fresh approach to managing routine work.
After gaining experience in California and New York, Sayem Hoque is bringing his expertise to Atlanta, aiming to shape the city’s growing tech ecosystem with Flexbone.
Hoque’s journey to founding Flexbone began after years of witnessing operational bottlenecks across industries. Simple tasks, such as routing calls, processing forms, or tracking follow-ups, often take too long and create unnecessary friction. “Why does it take so long for me to find out how much x, y, z will cost?” he recalls wondering. Drawing on his experience in corporate tech and startups, Hoque returned to Atlanta during the pandemic to launch Flexbone, envisioning autonomous AI agents to handle repetitive, high-volume administrative workflows, a field still in its early stages of automation potential.
The company’s name reflects this philosophy. Inspired by the “flexbone” formation in football, a disciplined, unflashy strategy that grinds out gains, Flexbone tackles the unglamorous but essential tasks in operations with precision. “We want to be the consultant on the factory floor, giving advice but also solving the issue as well,” Hoque says, emphasizing that Flexbone’s AI doesn’t just flag problems—it fixes them.
AI Agents in Action
At its core, Flexbone builds AI agents, or digital workers, to automate routine workflows. These agents operate across multiple channels. For example, Flexbone offers natural-sounding voice agents that can answer calls, gather information, route inquiries, and even make outbound calls. A surgery center or contact center could use this technology to automatically route calls to the appropriate department, reducing wait times and freeing staff for higher-value work.
Flexbone’s document intelligence tools use machine learning to transcribe unstructured forms, faxes, and handwritten notes into structured data, eliminating tedious manual entry. Browser automation agents navigate websites to extract or input data, while desktop automation agents simulate user clicks and keystrokes for older software that lacks modern APIs, bridging disconnected systems.
All workflows converge into a centralized data platform, providing organizations with a real-time, comprehensive view of operations. Every call, form, and action is captured, summarized, and tracked, so nothing slips through the cracks. For example, if staff communicate with a third-party vendor about a request, Flexbone transcribes the conversation and even suggests next steps. In one early deployment, a surgery center achieved a 40% reduction in redundant calls and follow-ups, streamlining workflows and freeing up staff time.
Flexbone’s platform is HIPAA-compliant, requires no coding skills to use, and allows users to create custom workflows, dashboards, and reports. The Flexbone team also builds hybrid solutions tailored to each client’s needs, underscoring a hands-on, customer-focused approach.
Building in Atlanta’s Innovation Hub
Flexbone’s Atlanta location is strategic. For the past year, the startup has operated from the Biltmore Innovation Center, a historic Midtown building now reimagined as a hub for entrepreneurship. In this collaborative environment, Flexbone’s team iterates its product while remaining closely connected to both the Georgia Tech community and early customers. “I think you can’t do what we do unless you’re working with our customers,” Hoque notes.
With five surgery centers and several outpatient centers as early clients, Flexbone is now expanding across the Southeast. “Atlanta and the Southeast are where investors should be looking. A lot is happening here,” Hoque says. The region offers a thriving enterprise tech ecosystem and lower operational costs than traditional tech hubs, creating fertile ground for startups focused on automation.
Beyond Initial Clients: Future Horizons
While initial customers are in surgery centers and similar administrative-heavy organizations, Flexbone’s technology has broader potential. Hoque envisions his AI agents tackling repetitive, data-heavy tasks in insurance, logistics, and travel industries. In particular, he points to airlines operating out of Hartsfield-Jackson Atlanta International Airport, one of the world’s busiest airports, where agents could streamline customer service and operational processes. By proving its value in these high-volume environments, Flexbone aims to expand into other sectors over time.
As Flexbone emerges from stealth, it carries an energetic vision: AI agents handling the busywork, freeing humans to focus on higher-value work. For teams swamped with calls, forms, and data entry, these agents promise meaningful relief. And for Atlanta’s growing tech ecosystem, Flexbone’s rise signals that the next wave of innovation might come not from flashy breakthroughs, but from automating the small, repetitive tasks that consume so much time—one phone call or document at a time.